Important information regarding coronavirus

Keeping up to date with customer needs is essential for creating a good user experience

Keeping up to date with customer needs is essential for creating a good user experience
Today, more than ever, success is based on genuine caring and problem solving. Markets, customer needs, and competitive situations are changing rapidly, so service providers must be able to continuously develop their own offering. Today’s innovation is tomorrow’s standard, and next week it will no longer serve its purpose as such. Indeed, user experience plays an important role in the development of Cloudia’s services.

User Experience is Crucial

The ultimate purpose of digital services is to create added value for both users and organizations. They strive to accomplish this mission, for example, by enabling them to complete tasks faster, by simplifying routines, by reducing errors, and by helping them save time and money.

All of this is due to the unique features of the services, which, in turn, are based on the ever-increasing potential of emerging technologies. However, technology must not be an end in itself, even in the future. The most significant added value is created by the user experience.

Good Service is Easily Adopted

To get the best results, you must make using the service as easy, efficient, error-free, and comfortable as possible. From a solution development point of view, this added value can only be achieved by building a clear, understandable, and user-friendly environment on top of a technically advanced hard core. This ensures that the service functions reliably and that it is easy to use. A good service is easily adopted and its features can be utilized quickly, even when expanding the service with new modules. Errors are few and far between, without much loss of the actual user experience.

From the user’s perspective, the way the service works is as important as what the service can do. If the features are hard to find, the appearance of the user interface is unclear, the various functions are hidden, and even the logic of the search functions is difficult to understand, the user experience is very bad, no matter how revolutionary the implemented technology might be.

Importance of User Experience in Developing Cloudia’s Services

“Customer well-being is one of Cloudia’s core business ideas. Continuous service development has always been the starting point of our operations; it is the best way to keep our customers satisfied and our company competitive,” says Petri Martikainen, Cloudia’s Senior Specialist.

The user experience is crucial. We implement approaches which suit the user, which make it easy to use the service, and which make the service better as a whole. The role of the service provider is to collect and analyze information about customer needs and, on that basis, develop solutions that can deliver even more added value.

“In addition to technical know-how, success requires both experience in the industry and expertise, as well as the ability and willingness to truly understand the customer’s day-to-day business, with all the problems they encounter,” Martikainen says. “Only then can we truly recognize the current problems and show how they can be best addressed.”

 

Read about the new interface based on the best possible user experience

Resources home

Contact us
to build your strategic suite





I accept the terms of the privacy statement.

Keeping up to date with customer needs is essential for creating a good user experience

Today, more than ever, success is based on genuine caring and problem solving. Markets, customer needs, and competitive situations...

Read more

New interface provides a consistent view across all Cloudia services

The interface for all Cloudia solutions now have a new look. Among other things, the new interface provides a...

Read more

True equality in service usability and AI decision-making

Digital systems development calls for diversity and listening to customers. What better time than the eve of International Women’s...

Read more

Digital procurement brings transparency to procurement processes in Lohja

The city of Lohja does procurement to save money. Their goal is to have a more effective organization and...

Read more

Radius boosting its procurement with help of digital solutions

Cloudia wins deal with Radius to drive digital procurement transformation in Danish energy market. Cloudia has signed a new...

Read more

“Cloudia Sourcing is a best-practice software that saves time and money,” says Finland’s Foreign Ministry

With 1500 people, including 900 in Helsinki and 600 in Embassies abroad, the Ministry’s partnership with Cloudia has served...

Read more

”We are very pleased with the Cloudia system as a whole!”

The development of Cloudia’s services is client-driven and a good user experience is paramount to us. As part of...

Read more

Smooth sailing in Finnish ports with digital procurement

The ports of Helsinki, Pori, Rauma, Kokkola and Kalajoki rely on Cloudia’s solutions, and they can all be counted...

Read more

“And, so this is Christmas……and what have you done?”

How many times already this holiday season have you heard John Lennon’s voice telling you another year’s over and...

Read more

Today’s geek must wear multiple hats and have a good head for business

CIOs and IT teams can no longer serve their organisations with technical skills alone, they must be multi-disciplined with...

Read more
Contact us!